To submit a complaint, please follow the steps below:
1. Contact us
If you have not already done so, please share your situation and the reason for your dissatisfaction.
You can reach your usual contact by phone or email, or contact the firm via:
- Email: contact@mia-assurances.com
- Phone: +33 1 70 91 25 65
2. If the response received is not satisfactory, submit a formal complaint
You may lodge a formal complaint with our teams to ensure proper follow-up of your case.
Please send us a detailed request (including as much information as possible about the context, prior exchanges and the nature of your request) by post to:
MIA ASSURANCES – Complaints Department
17, rue de Turbigo
75002 Paris
France
Processing times
We undertake to acknowledge receipt of your request within 10 days, and to review your case and provide a response within 2 months from the date your complaint is received, either by post or via an online form.
3. As a last resort
If you are not satisfied with the response provided, you may refer the matter to an independent mediator:
- Via the website: www.mediation-assurance.org
- By email: le-mediateur@mediation-assurance.org
Or by post at:
La Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09
France