Complaints

In case of a dispute, you can contact the firm’s complaints department:
• by mail: MIA ASSURANCES – Service réclamations – 17, rue de Turbigo – 75002 PARIS
• by email: contact@mia-assurances.com
• or by phone: 01.70.91.25.65

If your complaint has not been dealt with to your satisfaction within 2 months, you can then refer the matter to the Insurance Ombudsman:
• From the website: www.mediation-assurance.org
• By email: le-mediateur@mediation-assurance.org
• By regular mail to: LA MÉDIATION de L’ASSURANCE – POLE PLANETE CSCA – TSA 50110 75441 PARIS CEDEX 09
• French Prudential Supervision and Resolution Authority, Autorité de contrôle prudentiel et de résolution (ACPR) 4 place de Budapest – CS 92459 75436 PARIS CEDEX 09